Return and Refund Policy

Last Updated: September 9, 2026

At Flora Studio, we take great care in designing and delivering floral arrangements that meet our quality standards.

Because flowers and floral arrangements are fresh, perishable products and are often created specifically for an individual customer or recipient, our return and refund policies differ from those that apply to non-perishable retail merchandise.

Please review this policy before placing an order.

1. Perishable Products

Fresh flowers, floral arrangements, plants, and certain related products are perishable.

For that reason, completed or delivered floral orders generally cannot be physically returned.

Once flowers have been prepared or delivered, they cannot typically be restocked or resold.

2. Made-to-Order Arrangements

Many Flora Studio arrangements are made specifically for the customer or recipient based on the selected product, size, delivery date, and available flowers.

Because arrangements are prepared to order, refunds and cancellations may be limited once:

• Flowers have been purchased for the order

• Design preparation has begun

• The arrangement has been completed

• The order has entered delivery processing

• Delivery has already occurred

3. Natural Variations

Flowers are natural products, and variations are expected.

Individual flowers may vary in:

• Color

• Shade

• Size

• Shape

• Petal structure

• Bloom stage

• Stem length

• Texture

• Greenery

• Natural markings

Website photography represents the general style and character of an arrangement but cannot guarantee that every flower will look identical to those photographed.

Lighting, screen settings, growing conditions, seasonality, and flower maturity can also affect appearance.

Normal natural variations are not considered defects and generally do not qualify for a refund.

4. Floral Substitutions

Floral availability changes throughout the year.

If a particular flower, greenery type, color shade, container, ribbon, wrapping material, or other design element is unavailable or does not meet Flora Studio's quality standards, we may make a substitution.

When substitutions are necessary, Flora Studio will make reasonable efforts to preserve the arrangement's:

• Overall style

• General color palette

• Approximate size

• Value

• Quality

• Design intention

Substitutions made in accordance with these standards are not, by themselves, grounds for a refund.

5. Product Photography

Because flowers are natural products and arrangements are individually designed, the delivered arrangement may not be an exact replica of the photograph shown on the website.

A refund will generally not be issued solely because:

• A bloom is a slightly different shade

• Flowers are larger or smaller

• Certain stems are more open or more closed

• Natural flower shapes differ

• Greenery varies slightly

• A reasonable substitution was made

• The arrangement has minor natural differences from the product photograph

We want customers to receive an arrangement that reasonably reflects the product ordered in overall quality, value, and design.

6. Damaged, Incorrect, or Quality-Related Orders

If you believe your order arrived:

• Significantly damaged

• Incorrect

• Missing an important item

• In materially poor condition

• Substantially different from what was ordered for reasons unrelated to normal floral variation or permitted substitutions

please contact Flora Studio promptly.

Quality concerns should generally be reported within 24 hours of delivery whenever possible because flowers are perishable and their condition may change quickly after delivery.

Contact us at:

floralia@florastudioshop.com

Please include:

• Customer name

• Order number, if available

• Recipient name

• Description of the concern

• Photographs of the arrangement or damaged item when requested

7. Photographs for Quality Concerns

Flora Studio may request clear photographs before determining whether a replacement, credit, or refund is appropriate.

Photographs help us evaluate:

• Flower condition

• Arrangement accuracy

• Damage

• Packaging

• Product quality

• Delivery-related issues

Failure to provide reasonably requested photographs may limit our ability to investigate or resolve a quality claim.

8. Available Resolutions

When Flora Studio determines that an order did not reasonably meet our standards, we may offer an appropriate resolution at our discretion, subject to applicable law.

Possible resolutions may include:

• Replacement arrangement

• Replacement of an affected item

• Store credit

• Partial refund

• Full refund

The resolution offered will depend on the circumstances, including the nature of the issue, timing of the complaint, product condition, and whether the arrangement has already been consumed, discarded, altered, or otherwise affected after delivery.

A full refund is not automatically provided for every complaint.

9. Flower Care After Delivery

Fresh flowers require proper care.

The lifespan of flowers may be affected by:

• Temperature

• Direct sunlight

• Heat

• Cold

• Water quality

• Lack of water

• Bacteria

• Location

• Handling

• Exposure to air conditioning or heating vents

• Failure to follow care instructions

Flora Studio cannot guarantee the longevity of flowers when they are not cared for appropriately after delivery.

Quality issues caused by improper storage, care, handling, or environmental conditions after successful delivery generally do not qualify for refunds.

10. Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

If an incorrect or incomplete address is supplied by the customer, Flora Studio is not responsible for:

• Delayed delivery

• Failed delivery

• Delivery to the address provided

• Additional transportation costs

• Reduced flower quality caused by delivery delays

If redelivery is possible, an additional delivery fee may apply.

If an order must be remade because of incorrect customer-provided information, the customer may be responsible for the cost of the replacement arrangement and additional delivery fees.

Refunds generally will not be issued when Flora Studio reasonably attempted or completed delivery based on the information supplied by the customer.

11. Recipient Unavailability and Failed Delivery

Customers should provide accurate recipient contact information and any necessary delivery instructions.

If the recipient is unavailable, Flora Studio or its delivery provider may take reasonable steps depending on the circumstances, including:

• Contacting the recipient

• Contacting the purchaser

• Leaving the arrangement in a reasonably safe location

• Leaving it with a front desk, receptionist, concierge, neighbor, or authorized individual

• Attempting redelivery

• Returning the arrangement

If delivery cannot be completed because the recipient is unavailable, access is restricted, or the information provided is incomplete, additional delivery fees may apply.

Because flowers are perishable, refunds are not guaranteed when a reasonable delivery attempt has been made.

12. Delivery Fees

Delivery fees compensate Flora Studio and/or its delivery providers for delivery services and are generally non-refundable once delivery has been completed or reasonably attempted.

If Flora Studio cancels an order before delivery for reasons within our control, applicable delivery fees associated with the cancelled order will generally be refunded.

13. Order Cancellations

Cancellation requests should be submitted as soon as possible to:

floralia@florastudioshop.com

Whether a cancellation can be accommodated depends on the status of the order.

Orders Not Yet Prepared

If sufficient notice is provided and preparation has not begun, Flora Studio may be able to cancel the order and issue a refund.

Orders Already in Preparation

Once flowers or special materials have been purchased or preparation has begun, Flora Studio may:

• Decline the cancellation

• Offer store credit

• Issue a partial refund

• Deduct costs already incurred

depending on the circumstances.

Orders Out for Delivery or Already Delivered

Orders that are out for delivery or have already been delivered generally cannot be cancelled.

14. Same-Day Orders

Same-day orders may begin preparation shortly after being submitted.

As a result, the cancellation window for same-day orders may be very limited.

Flora Studio cannot guarantee cancellation or modification of a same-day order after it has been accepted.

15. Customized and Special-Order Arrangements

Customized floral arrangements and special-order products may require Flora Studio to purchase specific flowers, containers, materials, or quantities specifically for the customer.

These orders may have stricter cancellation and refund restrictions.

Once special materials have been ordered or work has begun, payments may become partially or fully non-refundable depending on the circumstances.

Any special terms disclosed before purchase will also apply.

16. Weddings and Events

Weddings, corporate events, installations, large custom orders, and other event-related floral services may be governed by a separate proposal, contract, deposit policy, cancellation policy, or service agreement.

If a separate written agreement applies, that agreement will control in the event of a conflict with this general Return and Refund Policy.

17. Refund Processing

Approved refunds will generally be issued to the original payment method unless otherwise agreed.

After Flora Studio processes a refund, the time required for the credit to appear depends on the customer's bank, card issuer, payment processor, or financial institution.

Refunds may take approximately 5–10 business days to appear after processing, although financial institutions may require more or less time.

Flora Studio does not control bank or card-processing timelines after a refund has been submitted.

18. Promotional Items and Credits

Gift cards, promotional credits, discount codes, loyalty rewards, and store credits may be subject to separate terms.

Promotional value generally has no cash value unless required by applicable law.

If an order purchased using a promotion is refunded, the refund may reflect the actual amount paid rather than the original undiscounted product price.

19. Abuse or Fraudulent Claims

Flora Studio reserves the right to refuse refunds, replacements, credits, or future orders when there is reasonable evidence of:

• Fraud

• Misrepresentation

• Repeated abusive claims

• Manipulated photographs

• Chargeback abuse

• Intentional damage

• Other misuse of this policy

This provision does not affect legitimate consumer rights available under applicable law.

20. Contact Us

If you have a concern about an order, please contact us as soon as possible so we can review the situation.

Flora Studio
Email: floralia@florastudioshop.com

When contacting us about an order, please include your order number when available and any photographs or information that may help us evaluate the issue.